Privacy Notice


As a GDPR compliant company we would like to explain how we use any personal information we collect about you when you use this website or sign up to our development services.


  • What information do we collect about you?

  • How will we use the information about you?

  • Marketing

  • Access to your information and correction

  • Cookies

  • Other websites

  • Changes to our privacy policy

  • How to contact us

What information do we collect about you?

We collect information about you when you sign up with us or place an order for products or services via this website. This will be the contact information you submit for these purposes.

We also collect information when you embark on a coaching programme, psychometric or other assessment, or other development service with us. This information will be collected during the initial consultation and during each development session. This will include your contact information as provided and may also include personal and professional information you share with us for the purpose of your development programme such as psychometric results, your development goals, notes regarding your professional or personal situation, concerns and aspirations, your progress and actions. All notes and reports are confidential to you and your coach/consultant, are stored securely, and securely destroyed after three years. In the meantime, if you would like us to permanently erase any coaching/client data we store about you, click here

Website usage information is collected using cookies.

How will we use the information about you?

We collect information about you to deliver your development services, process your order, manage your account and, if you agree, to email you about other products and services we think may be of interest to you.

We never pass on your personal information to other organisations.


We would like to send you information about products and services of ours which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please click here.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address:

Managing Change
St John's Innovation Centre
Cowley Road
Cambridge CB4 0WS

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.


Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit or You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

Other websites

Our website contains links to other websites. This privacy notice only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy notice was last updated on 26 February 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you by emailing